We are committed to providing a seamless and satisfying experience. However, we understand that circumstances may arise where you might need to request a refund. Please review our refund policy below:
1. Refund Eligibility:
1.1. Cancellation within the Trial Period: If you cancel your subscription within the trial period, you will not be charged, and no refund will be necessary.
1.2. Monthly Subscription: For monthly subscription plans, you are eligible for a full refund if you request it within the first 7 days from the date of your initial subscription purchase.
1.3. Annual Subscription: For annual subscription plans, you are eligible for a full refund if you request it within the first 15 days from the date of your initial subscription purchase.
2. Refund Process:
2.1. Contacting Support: To initiate the refund process, please contact our customer support team at hello@bizevin.com. You will be required to provide your account information, purchase details, and the reason for the refund request.
2.2. Verification: We will review your refund request and verify your eligibility based on the subscription type and the timing of your request.
2.3. Refund Method: Refunds will be processed using the same payment method used for the original purchase. If this is not possible due to technical constraints, an alternative refund method will be agreed upon with you.
3. Non-Refundable Scenarios:
3.1. Usage Period Exceeded: Refunds will not be issued for any unused portion of your subscription if you have exceeded the eligible refund timeframe.
3.2. Violations of Terms of Service: If you have violated our Terms of Service, you will not be eligible for a refund.
4. Processing Time:
4.1. Refund Processing Time: Once your refund request is approved, please allow 3 to 5 business days for the refund to be processed. The exact time it takes for the refund to reflect in your account may vary depending on your financial institution.
5. Modification of Policy:
5.1. Policy Updates: We reserve the right to update or modify this refund policy at any time. Any changes will be effective upon posting the updated policy on our website.
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at hello@bizevin.com.
By continuing to use the Product, you acknowledge that you have read and understood our refund policy and agree to its terms.